Exchange and Refund Policy
Returns and Exchanges Policy
Returns
Eligibility: Returns are accepted within 15 days of delivery, except for sale items, custom-made, personalized pieces, or products marked as “No-Return.” These are not eligible for returns or exchanges. Additionally, select products are eligible for a 7-day return and refund policy, as detailed below.
Shipping Refunds: Shipping charges on returned items are non-refundable.
Process:
- Notify Ezyle by email at info@Ezyle.in to initiate the return.
- Print and attach the return ticket provided via email to the package, ensuring all items and invoices are included.
- Our courier partner will pick up the package within 3–5 business days at no additional cost.
Return Conditions:
- Items must be unworn, undamaged, and retain all original tags and packaging.
- Damaged items without tags may not be eligible for return.
Gifts: If your purchase included a gift, it must be returned along with the order. Otherwise, the refund will be adjusted for the gift’s retail price.
Refund Method: Refunds are issued as lifetime-valid credit or coupon codes, redeemable on Ezyle.in. Please allow 7–9 days for return processing.
7-Day Return and Refund Policy
For select eligible products, Ezyle offers a 7-day return and refund policy from the date of delivery.
Key Points for 7-Day Returns:
- Returns must be initiated within 7 days of delivery by contacting info@Ezyle.in.
- Refunds will be processed as per the original payment method or as store credits/coupon codes, based on customer preference.
- Shipping charges remain non-refundable.
Note: Products eligible for this policy will be clearly marked. Standard return conditions (unworn, undamaged, with tags intact) apply.
